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Update: Shenkman Arts Centre’s doors are open and a limited number of modified programs are in progress. COVID-19 safety protocols are in place. Frequently asked questions.

Updates

For the safety of our guests and staff, local, provincial, and federal public health COVID-19 guidelines regarding indoor spaces, masks, capacities and social distancing will be followed.

Now open

  • Instructional programs.
  • Galleries.
  • Virtual box office.
  • Rental spaces for meetings or other gatherings with less than 10 people in the room and all COVID-19 precautions in place. 

Currently closed

  • In-person box office.
  • Some resident partner offices.
  • Many fall performances have been cancelled or postponed. See calendar for details.

We appreciate and thank you for your patience and understanding during this difficult time. 

For information on COVID-19 please visit the Ottawa Public Health website.

 
Shenkman Arts Centre  – FAQ for Theatre Performances

Ticket holders

Information regarding spring 2020 shows missed due to COVID-19: The status of some spring 2020 performances remains on hold. As shows become rescheduled or cancelled, ticket holders will be contacted. If you have not heard about the missed show, it is because the presenter still intends to reschedule the show. Should you wish, exchanges and refunds of those tickets will be granted, and administrative fees will be waived.

Q: If a performance is cancelled, when and how will I receive a refund? 

If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card. 

If you purchased tickets over the phone or in person, we will call you to refund your purchase. Once the box office re-opens, refunds can be processed in-person at the Shenkman Arts Centre.

Q: If a performance is postponed, what do I do? 

If you are holding tickets for a performance that is postponed, we will announce the new dates as soon as possible. Your current tickets will be honoured for that date, or we will refund you at your request if you are unable to attend the new date.

Instructional Programming 

Courses are running.

Classes + Camps

Rentals 

Q: What protocols are in place for theatre and performance studio rentals?

Note: The provincial government has mandated gathering limits to 10 people indoors and 25 outdoors until November 21, 2020.

In all cases, a 70 square foot distance is required between audience members.

Masks must be worn indoors.

Each person entering the space, whether a guest, host or presenter will be required to complete a self-assessment. A list of contact information will be retained on file and shared with public health authorities if contact tracing is required after the event.

Q: What spaces are available for rentals?

All rental spaces are available to be booked. Studio rental spaces are available for public bookings up to 10 people.  Currently, the theatres are available for rehearsals and recorded performances without an audience.

Q: Exactly how many people can fit in each space?

Seating capacities will vary based on the type of seating and current provincial restrictions. Our rental clerk can help you with the specifics based on the parameters of your event. Please reach out by email.